Frequently Asked Questions
-
Closed due to COVID-19
-
For the safety of the Buildkite staff, we’ve had to temporarily close the Buildkite Shop for orders. If you’ve any special requests or concerns, please send an email to shop@buildkite.com.
-
What's this store?
-
Buildkite is a built automation platform, and this is our store where you can order high quality Buildkite stickers and apparel.
-
Where do you ship from?
-
We ship all products from Fitzroy, an excellent suburb of Melbourne, Australia. We use Australia Post for all our shipping.
-
Do you ship to my country?
-
Most probably, yes! We can ship to almost any country in the world.
-
How much does shipping cost?
-
Stickers we ship for free, and for everything else we charge a flat rate of $5 USD.
-
How can I track my order?
-
Once we’ve processed your order, you might receive a tracking code. You can enter this code into the Australia Post Online Tracking System to see the shipping status of your order. If you're in Australia, expect a wait of 2-4 business days. For anywhere else in the world, it takes up to 10-15 business days.
-
What's your return policy?
-
We don't offer sticker refunds, but all t-shirts can be mailed back to us and we'll happily replace it, or provide a full refund. Email shop@buildkite.com for help and instructions for returning your item.
-
How can I get in touch?
-
We'd love to help, or answer any questions you have. Just send us an email at shop@buildkite.com