Frequently Asked Questions

What's this store?

Buildkite is a build automation platform, and this is our store where you can order high quality Buildkite stickers and apparel.

Where do you ship from?

We ship all products from Fitzroy, an excellent suburb of Melbourne, Australia. We use Australia Post for all our shipping.

Do you ship to my country?

Most probably, yes! We can ship to almost any country in the world.

How much does shipping cost?

Stickers we ship for free, and for everything else we charge a flat rate of $5 USD.

How can I track my order?

Once we’ve processed your order, you might receive a tracking code. You can enter this code into the Australia Post Online Tracking System to see the shipping status of your order. If you're in Australia, expect a wait of 2-4 business days. For anywhere else in the world, it takes up to 10-15 business days.

What's your return policy?

We don't offer sticker refunds, but all t-shirts can be mailed back to us and we'll happily replace it, or provide a full refund. Email shop@buildkite.com for help and instructions for returning your item.

How can I get in touch?

We'd love to help, or answer any questions you have. Just send us an email at shop@buildkite.com