Frequently Asked Questions

Closed due to COVID-19: For the safety of the Buildkite staff, we’ve had to temporarily close the Buildkite Shop for orders. If you’ve any special requests or concerns, please send an email to shop@buildkite.com.
What's this store?: Buildkite is a built automation platform, and this is our store where you can order high quality Buildkite stickers and apparel.
Where do you ship from?: We ship all products from Fitzroy, an excellent suburb of Melbourne, Australia. We use Australia Post for all our shipping.
Do you ship to my country?: Most probably, yes! We can ship to almost any country in the world.
How much does shipping cost?: Stickers we ship for free, and for everything else we charge a flat rate of $5 USD.
How can I track my order?: Once we’ve processed your order, you might receive a tracking code. You can enter this code into the Australia Post Online Tracking System to see the shipping status of your order. If you're in Australia, expect a wait of 2-4 business days. For anywhere else in the world, it takes up to 10-15 business days.
What's your return policy?: We don't offer sticker refunds, but all t-shirts can be mailed back to us and we'll happily replace it, or provide a full refund. Email shop@buildkite.com for help and instructions for returning your item.
How can I get in touch?: We'd love to help, or answer any questions you have. Just send us an email at shop@buildkite.com